Software Engineer (Node.js)
Responsibilities
  • Build robust and scalable software
  • Design and create services and system architecture for your projects, and contribute and provide feedback to other team members
  • Help improve our code quality through writing unit tests, automation and performing code reviews
  • Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products
  • Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
Desired Experience
  • Bachelor’s, master’s degree in Software Engineering
  • 1 to 3 years of recent hands-on coding and software design
  • Solid problem solving aptitude
  • Experience with PHP / Node.js / Python / Java and the willingness to learn new technologies
  • Experience with MySQL / Mongo / HTML
  • Experience with Linux/Unix, Memcache, RabbitMQ will be plus
  • Location: Gurgaon
Customer Support Executive
Responsibilities
  • Provide best-in-class customer service and problem resolution to customer queries over the E-mail, Phone & Facebook.
  • Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem. Demonstrate empathy
  • Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Ensure regular audits of communications are performed and the appropriate training is provided to personnel in this area.
Desired Experience
  • 0-1 year of experience
  • Must be a Graduate with excellent communication and English speaking skills
  • Knowledge of basic computer operations.
  • Ability to learn.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure