Software Engineer (Node.js)
Responsibilities
  • Build robust and scalable software
  • Design and create services and system architecture for your projects, and contribute and provide feedback to other team members
  • Help improve our code quality through writing unit tests, automation and performing code reviews
  • Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products
  • Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution
Desired Experience
  • Bachelor’s, master’s degree in Software Engineering
  • 1 to 3 years of recent hands-on coding and software design
  • Solid problem solving aptitude
  • Experience with PHP / Node.js / Python / Java and the willingness to learn new technologies
  • Experience with MySQL / Mongo / HTML
  • Experience with Linux/Unix, Memcache, RabbitMQ will be plus
  • Location: Gurgaon
Customer Support Executive
Responsibilities
  • Provide best-in-class customer service and problem resolution to customer queries over the E-mail, Phone & Facebook.
  • Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem. Demonstrate empathy
  • Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Ensure regular audits of communications are performed and the appropriate training is provided to personnel in this area.
Desired Experience
  • 0-1 year of experience
  • Must be a Graduate with excellent communication and English speaking skills
  • Knowledge of basic computer operations.
  • Ability to learn.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
Researcher
Key Take Aways:
You'd join a small but crucial internal Research & Insight team that touches almost all teams and work streams around the business. The role will be diverse, but will have particular focus in the following areas:
  • Interacting with the Client (Brand teams and CMIs)
  • Writing Research Proposals
  • Developing Questionnaires
  • Briefing Analytics about the data processing requirements
  • Analyzing the data
  • Writing the Report or the Presentation
What to expect
  • You'll be stepping out of the traditional research businesses you may have seen or worked at in the past.
  • Crownit has an entrepreneurial start-up culture, and a genuine tech DNA. You'll be working in a fast-moving environment with some extremely smart people changing the market research industry as you know it.
  • You'll be putting yourself in the minds of research buyers and helping product team design various research products and output dashboards.
  • Crownit has a flat structure. Our employees are encouraged to work in cross-functional teams and seek out effective ways to solve problems.
Eligible Candidate Must Have:
  • Strong research fundamentals.
  • Minimum 3 years of experience in a top market research agency.
  • A strong attention to detail and a flair for getting things done.
  • Ability to thrive in a dynamic environment where everyone gets involved.
Product Manager
Responsibilities
  • Contribute towards defining the product roadmap.
  • Conceptualize and develop new product features from scratch.
  • Analyze conversion metrics, process efficiencies and product profitability.
  • Conduct in-depth analysis of app usage data to develop new features and iterate upon existing features.
  • Carry out competitor benchmarking and market research to identify best practices.
  • Brainstorm across teams for new features, functionalities and process modifications.
  • Gather requirements after thorough discussions with all internal and external stakeholders.
  • Develop UI and process flows. Create UI mockups based on the requirements and functionality.
  • Develop requirement documents (BRD/FRD/PRD) for the product development.
  • Involved in detailed defect triaging during pre-UAT and UAT.
Required Qualifications
  • 1 to 3 years of work experience as a Product Manager or a Business Analyst
  • Bachelor’s or Master’s degree in IT, CS or a related field
  • Expertise in data analytics (especially SQL and Excel)
  • Familiarity with mobile-based product development and understanding of typical technology architecture for large scale, complex, mobile applications
  • A real passion for solving complex software engineering problems in a dynamic environment
  • Strong verbal and written communication skills
Campaign Manager
Primary Responsibilities
  • Developing and Overseeing marketing campaigns
  • Monitoring & Optimising the performance of paid campaigns
  • Creating and managing campaigns on Crownit App
  • Handling a project end to end, right from execution to delivery
  • Coordinating with internal marketing and other teams for the projects
Skills
  • Candidates with an experience of working on Facebook ads & Google ads are preferred
  • Good analytical skills- analyze & optimize the running projects continuously
  • Proficient with social media analytics and reporting
  • Strong team work ability
  • Curiosity and willingness to try new tools and platforms
  • Being up-to-date on all social tools and trends
  • Excellent communication skills – written and spoken
Eligible Candidate Must Have:
  • Minimum 1 to 2 years of experience Digital Marketing.
  • A strong attention to detail and a flair for getting things done.
  • Ability to thrive in a dynamic environment where everyone gets involved.
  • Self-motivated and ownership skills are a must.